Return Policy

14-day Happiness Guarantee

We stand behind every expertly-formulated product we put into your hands. If you are not absolutely satisfied with your order (damaged during shipment or wrong item), we will favourably provide full refund of store credit for merchandise returned within 14 days from date of purchase!

Have no regrets loving your skin with Timeless Skin Care Malaysia. We accept return of unopened, perfectly resalable items within 30 days from your date of purchase too.

How to Return:

Drop an email to with your order reference and reason of your return with pictures if applicable. Our friendly team will get in touch with you within 2 working days!

Refund Notice:

For resalable merchandise returned within 14 days, your return will be processed as an unconditional refund, back to the original form of payment. 

For resalable merchandise returned between 14 and 30 days from date of purchase, returns will be issued as store credit only. Store credit does not have cash value and cannot be refunded.

Returns will not be accepted for merchandise sold after 30 days from the date of purchase.


We’ll be responsible for the shipping costs associated with the return of damaged or wrongly shipped items. For other return reasons, you are responsible for shipping costs and the safe return of merchandise. This return policy is not applicable on items which have been stated as non-exchangeable and non-refundable, items on sale, on promotions and obtained from any promotional events. Return of unopened, resalable items will be subjected to inspection. We tolerate no scam. Legal actions will be seriously taken for any fraud or attempted fraud.